Public Course Policies:
Cancellations: Full refunds are available up until 7 business days before the scheduled start date of the public course in which you are enrolled. Cancellations made within 7 business days of the event will be charged a $99 cancellation fee.
Reschedules: We understand that life can be unpredictable, so we are happy to reschedule your course attendance to another 3Back course if necessary. However, rescheduling within 2 business days of your scheduled course will be subject to a $99 rescheduling fee. Additionally, rescheduling more than once will be subject to a $99 rescheduling fee each time you need to reschedule.
“No Shows” and Partial Attendance: No refunds or credits will be given for participants that fail to attend in full once the course has commenced.
Substitutions: Substituting team members or colleagues will be accepted at any time prior to commencement of the course.
Retakes: 3Back reserves two complimentary seats at each of its public courses for students who have successfully completed a previous course from 3Back, but would like to take it a second time to brush up on their learning or attend a session led by a different trainer. This offer is provided on a first-come, first-served basis and must be used for the same type of course as the original. This offer is only available within the first six months following the your original course.