CSM and CSPO Bundle+ Policies:

Refunds: A full refund is available up to seven days after purchase for courses not started. Once a course is begun, it is non-refundable.

Course completion window: You have six weeks from the purchase date to complete your course.

Extension: The course completion window can be extended by six weeks upon payment of a $99 extension fee.

Non-transferable: Once begun, courses are non-transferable.

Advanced and CSP Bundle+ Policies:

Refunds: A full refund is available up to seven days after purchase for courses not started. Once a course is begun, it is non-refundable.

Course completion window: You have three months from the purchase date to complete your course.

Extension: The course completion window can be extended by three months upon payment of a $125 extension fee.

Non-transferable: Once begun, courses are non-transferable.

In-Person and Live Online Public Course Policies:

Cancellations: Full refunds are available up until 7 business days before the scheduled start date of the public course in which you are enrolled. Cancellations made within 7 business days of the event will be charged a $99 cancellation fee.

Reschedules: We understand that life can be unpredictable, so we are happy to reschedule your course attendance to another 3Back course if necessary. However, rescheduling within 2 business days of your scheduled course will be subject to a $99 rescheduling fee. Additionally, rescheduling more than once will be subject to a $99 rescheduling fee each time you need to reschedule.

“No Shows” and Partial Attendance: No refunds or credits will be given for participants that fail to attend in full once the course has commenced.

Substitutions: Substituting team members or colleagues will be accepted at any time prior to commencement of the course.

Retakes: 3Back reserves two complimentary seats at each of its live online public courses for students who have successfully completed a previous course from 3Back, but would like to take it a second time to brush up on their learning or attend a session led by a different trainer. This offer is provided on a first-come, first-served basis and must be used for the same type of course as the original. This offer is only available within the first six months following your original course.

In-Person Reschedule: We understand that life can be unpredictable, so we are happy to reschedule your course attendance to another 3Back course if necessary. However, rescheduling within 7 business days of your scheduled course will be subject to a $150 rescheduling fee. Additionally, rescheduling more than once will be subject to a $150 rescheduling fee each time you need to reschedule.

In-Person Cancellations: Full refunds are available up until 14 business days before the scheduled start date of the public course in which you are enrolled. Cancellations made within 14 business days of the event will be charged a $150 cancellation fee.