Cancellations: Full refunds are available up until 15 business days before the scheduled start date of the public course in which you are enrolled. Cancellations made within 15 business days of the event will be charged a $150 cancellation fee.
Reschedules: We understand that life can be unpredictable, so we are happy to reschedule your course attendance to another 3Back course if necessary. However, rescheduling within 2 business days of your scheduled course will be subject to a $150 rescheduling fee. Additionally, rescheduling more than once will be subject to a $150 rescheduling fee each time you need to reschedule.
“No Shows” and Partial Attendance: No refunds or credits will be given for participants that fail to attend in full once the course has commenced.
Substitutions: Substituting team members or colleagues will be accepted at any time prior to commencement of the course.
Retakes: 3Back reserves two complimentary seats at each of its public courses for students who have successfully completed a previous course from 3Back, but would like to take it a second time to brush up on their learning or attend a session led by a different trainer. This offer is provided on a first-come, first-served basis and must be used for the same type of course as the original. This offer is only available within the first six months following the your original course.