The following questions and answers about our public courses have been provided for your convenience. We’ve divided them into the following sections for ease (click to jump to the section you’re looking for):

If you don’t find your question listed below, please contact us at 855-32-3BACK (855-323-2225) or info@3Back.com.

 

Before and During Class

Enrollment in all of our public courses includes the following: Continental breakfast, lunch and snacks on all days of the course, course workbook and other materials, certification or badging fees, and complimentary access to the agile tool Get To Done®. In addition, our CSM and CSPO courses include a 2-year membership to the Scrum Alliance. Our CSM course also includes a Scrum Study Guide workbook with two practice exams and Scrum Alliance exam fees.
Our classes do not have a required dress code. However, most participants opt for casual or business casual attire. Our courses include a variety of activities which require that you stand, walk and move about repeatedly, so it is important that you wear something that will be comfortable to move about in.
Although most of our courses are introductory level, we strongly recommended that students have a basic understanding of agile and/or Scrum. The ebook, Scrum 101, is a prerequisite for many of our courses and will provide a basic understanding of Scrum. If you would like additional reading, we suggest checking out our blog, or perusing some Scrum Glossary terms. Our KMP II course requires completion of a KMP I level class or a demonstrated working knowledge of Kanban.
Although most of our courses are introductory level, we strongly recommended that students have a basic understanding of agile, Kanban and/or Scrum. The ebook, Scrum 101, is a prerequisite for many of our courses and will provide a basic understanding of Scrum. If you would like additional reading, we suggest checking out our blog, or perusing some Scrum Glossary terms. Our KMP II course requires completion of a KMP I level class or a demonstrated working knowledge of Kanban.
Just yourself and your desire to learn! We will provide everything else you need.
No, you do not need a laptop for the class. In fact, we prefer that students keep their laptops and smartphones be kept tucked away during class as they can often hinder the level of engagement that the class requires.
All of our classes with the exception of those we offer in partnership with colleges run from 9am-5pm each day. Our courses in partnership with Normandale Community College in Minneapolis and Northwestern University in Chicago run from 8:30am-4:30pm each day.
Yes, breaks will occur regularly during class. Although the break times may vary slightly from class to class in order to accommodate questions, discussion or activity, the breaks typically occur around the following times: morning break from 10:15-10:30am, lunch from noon-1pm, afternoon break from 2:30-2:45pm
We maintain a flexible agenda during class so that we can adapt to the skill and experience level of each group and address the unique questions and situations that arise in each course. However, for a list of topics that will be covered in your particular class, please locate the appropriate course page on our Training Menu at the top of the page.
Yes. During class, you can expect a continental breakfast, lunch and afternoon snacks to be served each day. If you have any dietary restrictions, please let us know at 855-32-3BACK (855-323-2225) x2 or finance@3Back.com.
Yes, with the exception of alcoholic beverages, you are welcome to bring your own food or snacks to class.
It depends on what type of dietary requirements you have. Most of our venues are able to accommodate vegetarian, vegan and gluten-free requests as long as advance notification is provided. If you require one of these types of meals, or have other allergies or dietary restrictions, please contact us at 855-32-3BACK (855-323-2225) x2 or finance@3Back.com. We will work with the selected venue for your class to do all that we can to accommodate you.
Please contact us at 855-32-3BACK (855-323-2225) x2 or finance@3Back.com so we have a better understanding of your requirements. We will then work with the selected venue for your class to do all that we can to accommodate you.
Due to the interactive nature of our classes, missing large portions not only impacts your own learning, but that of your teammates as well. For this reason, we strongly recommend that students make arrangements so they can attend class in its entirety. Also, missing a large portion of class will result in an our inability to approve your eligibility for certification or badging. For more information, please see our Public Course Policies. If you have an idea of which portion of the class you will be missing, please contact us at 855-32-3BACK (855-323-2225) x1 or sales@3Back.com so that we can determine whether this will be an issue.
Due to the interactive nature of our classes, missing large portions not only impacts your own learning, but that of your teammates as well. For this reason, we strongly recommend that students make arrangements so they can attend class in its entirety. Also, missing a large portion of class will result in an our inability to approve your eligibility for certification or badging. For more information, please see our Public Course Policies. If you have an idea of which portion of the class you will be missing, please contact us at 855-32-3BACK (855-323-2225) x1 or sales@3Back.com so that we can determine whether this will be an issue.
We are unable to arrange for room blocks or other room discounts. However, we have found that many of our venues are willing to work with us on a case-by-case basis to provide discounts on sleeping rooms for our students that require them. If you would like us to check with the hotel to see if a discount might be available for you, please contact us at 855-32-3BACK (855-323-2225) x2 or finance@3Back.com.
While most of our venues offer free parking for our students, it does depend on the location of your class. To check on the parking situation for a specific course or for other logistical questions about the venue or location, please contact us at 855-32-3BACK (855-323-2225) x2 or finance@3Back.com.
Every class is a bit different. However, most of our classes have somewhere between 15-25 students in them.
When you register for one of our classes, we take your commitment seriously and will do everything we can to ensure your class will run. Although we do reserve the right to cancel or reschedule courses due to unforeseen events (such as illness, family emergency or inclement travel weather), it is extremely rare that we do so. In the event that we do find it necessary to cancel or reschedule your class, you will be given the option of rescheduling your attendance to a future class or receiving a full refund.
You must take your CSM exam within 90 days of your CSM course. Although some providers choose to administer the exam at the end of class, we at 3Back believe that students should be allowed to utilize the 90-day timeframe to study or review if they wish. Additionally, we understand that many learners will be more comfortable taking the exam in an environment of their own choosing. Therefore, we do not offer the exam in class, instead allowing each student to take it at his or her own convenience. Please note, although you have 90 days during which to take your exam, you must take the exam in its entirety during one sitting. You will not be able to stop and restart the exam.
 

After Class - Exam, Certification and PDUs

No. Successful completion of a Certified ScrumMaster course is required to take the CSM exam. Passing the exam will result in becoming a Certified ScrumMaster.
If you would like to become a Certified ScrumMaster (CSM), you will need to attend a CSM course taught by an approved trainer. After the course, you will be eligible to take the Certified ScrumMaster exam. Upon successful completion of the exam, you will receive your certification.
If you would like to become a Certified Scrum Product Owner (CSPO), you only need to attend a CSPO course taught by an approved trainer; no exam is required at this time to obtain your CSPO certification. While we have done our best to provide the most up to date information, we do suggest checking the Scrum Alliance directly for additional details or confirmation of the above.
If you would like to become certified as a Kanban Management Professional (KMP), you need to successfully complete a KMP II course taught by an approved trainer. In order to enroll in our KMP II class, you will need to fulfill the prerequisite of either an Introductory or Foundation I level class (such as our KMP I: Kanban Systems Design course) or demonstrate existing fundamental knowledge of Kanban. After completing a KMP II class, you will receive your certification; no exam is required at this time to obtain your KMP certification. While we have done our best to provide the most up to date information, we do suggest checking Lean Kanban University directly for additional details or confirmation of the above.
You must take your CSM exam within 90 days of your CSM course. Although some providers choose to administer the exam at the end of class, we at 3Back believe that students should be allowed to utilize the 90-day timeframe to study or review if they wish. Additionally, the exam is online and non-proctored, so you can take it from your own home or work. Therefore, we do not offer the exam in class, instead allowing each student to take it at his or her own convenience and in an environment of their own choosing. Please note, although you have 90 days during which to take your exam, you must take the exam in its entirety during one sitting. You will not be able to stop and restart the exam.
After completing your CSM course, your instructor will notify the Scrum Alliance that you are now eligible to take the exam. You will then receive an email from Scrum Alliance that includes a link to create your login credentials. The first step will be to take the exam. The exam is online and non-proctored, so you can take it at your convenience from your home or work anytime within 90 days of your course. Once the test is complete, you will be asked to accept a license agreement and setup your online profile. It typically takes 2-4 days after course completion to receive your welcome email from the Scrum Alliance. Please note, although you have 90 days during which to take your exam, you must take the exam in its entirety during one sitting. You will not be able to stop and restart the exam.
Although 3Back students have a pass rate of over 99%, in the event that you should need to retake the exam, a second attempt is included at no cost. Additional attempts are $25 each. Please be aware that the exam is designed and administered by the Scrum Alliance. While we have done our best to provide the most up to date information, we do suggest checking the Scrum Alliance directly for additional details or confirmation of the above.
Your initial exam fee is included in your course registration. If necessary, the cost of a second attempt at the exam is also included. Additional attempts are $25 each. Also, if you do not take the exam within 90 days of your course, you will be required to pay a $25 fee to take the exam. Please be aware that the exam is designed and administered by the Scrum Alliance. While we have done our best to provide the most up to date information, we do suggest checking the Scrum Alliance directly for additional details or confirmation of the above.
Yes. However, you will be required to pay a $25 exam fee since your 90-day window has elapsed.
In order to obtain your certification following the CSM class, you will be required to pass an online exam administered by the Scrum Alliance. The exam is online and non-proctored, so you can take it from the convenience of your own home or work. You will need to take the exam within 90 days of your CSM course. It will be timeboxed to 60 minutes. You must take the exam in its entirety during one sitting. You will not be able to stop and restart the exam. The exam consists of 35 questions selected randomly from a pool. A passing score requires a minimum of 24 correct answers.  Please be aware that the exam is designed and administered by the Scrum Alliance. While we have done our best to provide the most up to date information, we do suggest checking the Scrum Alliance directly for additional details or confirmation of the above.
Currently, the Scrum Alliance does not require an exam to obtain certification following your CSPO class. However, we do suggest checking the Scrum Alliance directly for additional details or confirmation of the above.
The Scrum Alliance is the world’s largest, oldest and most recognized Scrum certification organization. 3Back is a Registered Education Provider for the Scrum Alliance and therefore approved to teach courses that will lead to Scrum Alliance issued certifications.
Lean Kanban University is the world’s first and most recognized Kanban certification organization. 3Back's Kanban instructor is a Registered Education Provider for Lean Kanban University and therefore approved to teach courses that will lead to Lean Kanban University issued certifications.
Yes, 3Back is a Category A (previously referred to as Category 3) Provider for PMI. Our CSM, CSPO and SFT courses are pre-approved and worth 14 PDUs each. As a Registered Education Provider for the Scrum Alliance, our CSM, CSPO and SSwS courses are worth SEUs as well (7 SEUs per day). In addition, our Minneapolis courses offered in partnership with Normandale Community College are worth 1.4 CEUs. For more information about obtaining CEUs for your course, please contact Normandale Community College directly.
To claim your PDUs, log into your PMI account at www.pmi.org and complete the PMI PDU Self Reporting Form. Select "Category A" in Section 2 and fill in 3Back's REP Number (3584) and the appropriate Course Activity Code. The Activity Code for our CSM course is CSM2016. The Activity Code for our CSPO course is 121213. The Activity Code for our SFT course is SFT2016. For more information about obtaining PDUs, please contact PMI directly at 855-746-4849 or customercare@pmi.org.
 

Payment, Rescheduling and Cancellation

There are no additional fees for any of our courses. Your course registration includes the following: Continental breakfast, lunch and snacks on all days of the course, course workbook and other materials, all applicable certification or badging fees, and complimentary access to the agile tool Get To Done®. In addition, our CSM and CSPO courses include a 2-year membership to the Scrum Alliance. Our CSM course also includes a Scrum Study Guide workbook with two practice exams and Scrum Alliance exam fees. If you would like to purchase an Exploring Scrum book, you can do so in advance or during class for $30 per book.
Our classes often sell out. You must provide payment in order to guarantee your your seat in the class. If the class reaches capacity and we have not yet received your payment, you will be moved to a waitlist and notified if a seat becomes available.
We accept all major credit cards. We also accept payment by check or money order and can send you an invoice if necessary to do so. However, please be aware that payment is due upon receipt of invoice. If the course reaches capacity and your payment has not been received, you will be moved to waitlist and notified if a seat becomes available. Payment must be received by 3Back in advance of your course.
Yes. However, payment terms for Purchase Orders is 'Due Upon Receipt'. If you would like to use a Purchase Order, please contact our Finance Department at 855-32-3BACK (855-323-2225) x2 or email us at finance@3Back.com.
Yes. If you would like to pay by check, please contact our Finance Department at 855-32-3BACK (855-323-2225) x2 or email us at finance@3Back.com. If you would like to pay with your AMEX card, we can take payment over the phone at the above number, or you can proceed through our online checkout.
Yes. Please contact our Sales Department at 855-32-3BACK (855-323-2225) x1 or email us at sales@3Back.com to let us know how many individuals are in your group so we can provide you with the appropriate promo code.
Unfortunately, we do not offer a government discount. However, we offer a number of other discounts. Please contact our Sales Department at 855-32-3BACK (855-323-2225) x1 or email us at sales@3Back.com to see if you might be eligible for a different discount.
Yes. Please call our Sales Department at 855-32-3BACK x1 or sales@3back.com to let us know more about your situation so we can work with you.
We offer quite a few discounts, including Group discounts, Early Bird specials and a Transition discount for those between jobs. We also offer our Friends of 3Back and Facebook discounts, which anyone is eligible for. If you would like more information or a promo code for one of these discounts, please contact our Sales Department at 855-32-3BACK (855-323-2225) x1 or email us at sales@3Back.com.
We understand that life can be unpredictable, so we are happy to reschedule your course attendance to another 3Back course if necessary. However, rescheduling within 2 business days of your scheduled course will be subject to a $150 rescheduling fee. Additionally, rescheduling more than once will be subject to a $150 rescheduling fee each time you need to reschedule. For more information, please see our Public Course Policies. If you need to reschedule, please contact our Finance Department at 855-32-3BACK (855-323-2225) x2 or email us at finance@3Back.com to proceed.
Yes. Substitutions are accepted at any time prior to commencement of the class. There is no charge for this service. For more information, please see our Public Course Policies. If you would like to transfer your registration to another person, please contact us at 855-32-3BACK (855-323-2225) x2 or email us at finance@3Back.com.
Full refunds are available up until 15 business days before the scheduled start date of the public course in which you are enrolled. Cancellations made within 15 business days of the event will be charged a $150 cancellation fee. No refunds or credits will be available for participants that fail to attend all days of the course. For more information, please see our Public Course Policies. If you need to cancel your registration, please contact our Finance Department at 855-32-3BACK (855-323-2225) x2 or email us at finance@3Back.com.
When you register for one of our classes, we take your commitment seriously and will do everything we can to ensure your class will run. Although we do reserve the right to cancel or reschedule courses due to unforeseen events (such as illness, family emergency, or inclement travel weather), it is extremely rare that we do so. In the event that we do find it necessary to cancel or reschedule your class, you will be given the option of rescheduling your attendance to a future class or receiving a full refund.
Yes, you can. 3Back reserves two complimentary seats at each of its public courses for students who have successfully completed a previous course from 3Back, but would like to take it a second time to brush up on their learning or attend a session led by a different trainer. This offer is provided on a first-come, first-served basis and must be used for the same type of course as the original. This offer is only available within the first six months following the your original course. For more information, please see our Public Course Policies. If you would like to take advantage of this offer, please contact us at 855-32-3BACK (855-323-2225) x2 or email us at finance@3Back.com to reserve your seat.
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