Frequently Asked Questions

The following questions and answers about our public courses have been provided for your convenience. We’ve divided them into the following sections for ease (click to jump to the section you’re looking for):

If you don’t find your question listed below, please contact us at 855-32-3BACK (855-323-2225) or [email protected].


Before and During Class

What do I get with my enrollment?
What is the dress code for the class?
How do I prepare for class?
Do I need any prior knowledge of Scrum, Kanban and/or agile?
What do I need to bring to class?
Do I need to bring a laptop to class?
When does the class begin and end each day?
Will there be breaks during class?
What is the agenda for the class?
Will lunch be served during class?
Can I bring outside food to class?
I have allergies or other dietary restrictions. Will I need to bring my own food?
I have a handicap or mobility issue. Can you accommodate me?
What if I can only attend part of the class?
What if I need to leave class early?
I will be traveling from out of town. Can I get a discount on my hotel reservation?
Will there be free parking?
How large is the class?
Will this course run?
Do I take the CSM exam during class?


After Class – Exam, Certification and PDUs

Can I become a Certified ScrumMaster without taking a CSM class?
How do I become a Certified ScrumMaster?
How do I become a Certified Scrum Product Owner?
How do I become certified as a Kanban Management Professional (KMP)?
Do I take the CSM exam during class?
How and when do I take the CSM exam?
What if I fail the CSM exam?
Do I have to pay extra for the exam?
More than 90 days has passed since my CSM course. Can I still take the exam?
Tell me more about the CSM exam.
Is there an exam following the CSPO class?
What is the Scrum Alliance?
What is Lean Kanban University?
Can I get PDUs, SEUs and/or CEUs for this class? How many?
How do I claim my PDUs?


Payment, Rescheduling and Cancellation

Are there additional fees I should know about?
How do I guarantee my seat in the class?
What are my payment options?
Do you accept purchase orders?
Do you accept corporate checks or American Express?
Do you offer group discounts?
Do you offer discounts for government agencies?
I am unemployed. Can I get a discount?
It says to call for other discounts. What are your other discounts?
Can I reschedule my attendance to a different class?
Can I transfer my registration to a different person?
What is your cancellation policy?
What happens if the course gets cancelled?
Can I take the class again?